On our shopping website, we attach great importance to your personal privacy and are committed to protecting all types of information you provide during the use of our services. This privacy policy is intended to explain in detail how we collect, use, store, protect and share your personal information to ensure your privacy and rights during the shopping process.
- Information Collection
Registration Information: When you create an account on our website, we will collect your name, email address, password, contact information and other necessary personal information for account creation and management to provide you with a personalized shopping experience, such as order processing, logistics notifications, customer service communication, etc.
Order Information: When you place an order to purchase goods, we will collect your shipping address, billing address, detailed information of the purchased goods (including name, quantity, price, specifications, etc.), payment information (such as credit card number, expiration date, CVV code, etc., but please note that we use strict encryption technology to ensure the secure transmission and storage of payment information, and it is only used when processing order payment. After the payment is completed, the relevant sensitive information will be properly handled). This information is used to process your order, arrange shipment, provide after-sales service and conduct financial settlement.
Browsing information: We will automatically collect your browsing history on the website, including the pages you visit, the products you browse, the keywords you search for, etc., so that we can understand your shopping preferences, recommend relevant products and discount information for you, and enhance your shopping experience. This data collection is achieved by using cookies and other similar technologies. You can choose to manage or reject cookies in your browser settings, but please note that this may affect your experience of some functions on the website.
Device and location information: In order to optimize website performance, ensure transaction security, and provide location-based services (such as displaying local delivery options and discount information), we may collect information about the device you use, such as device type, operating system, browser type, IP address, device identifier, etc., and obtain your approximate geographic location information with your authorization. - Information use
Providing services: We use your personal information to process your orders, including the purchase, packaging, delivery and after-sales service of goods, to ensure that you can successfully receive the purchased goods and get timely help and support when needed.
Personalized recommendations: Based on your browsing history, purchase behavior and personal preference information, we will provide you with personalized product recommendations, discount event notifications and exclusive shopping experiences to help you more easily discover products and services of interest.
Customer communication: We may use your contact information to communicate with you, including order confirmation, shipping notification, logistics tracking information update, customer satisfaction survey, promotion of promotional activities, and handling of your inquiries and complaints, etc., to ensure that you can understand the order status in a timely manner and get good shopping services.
Data analysis and improvement: We will analyze and compile statistics on the collected user information to understand user behavior patterns, shopping trends and website performance, so as to continuously optimize our website functions, product categories and service quality, and improve user experience and satisfaction.
III. Information storage
Storage location: Your personal information will be stored on our official servers and third-party data storage institutions that we cooperate with to provide services. We will take strict security measures to ensure the physical and network security of these data storage facilities to prevent unauthorized access, use or disclosure.
Storage period: We will reasonably determine the storage period of personal information on the premise of meeting business needs and legal and regulatory requirements. In general, as long as your account is active or there are unfinished orders and business relationships, we will continue to store your relevant information. After you cancel your account or meet the specific data retention period, we will delete or anonymize your personal information in accordance with relevant regulations.
IV. Information Protection
Security Measures: We have adopted a series of advanced technologies and management measures to protect the security of your personal information, including but not limited to data encryption technology (such as SSL/TLS encryption protocol for data transmission encryption, AES and other encryption algorithms for data storage encryption), access control mechanism (limiting employees and third-party partners’ access to user information, granting only necessary access levels, and conducting strict identity authentication and authorization management), network security protection system (such as firewalls, intrusion detection and prevention systems, etc., to prevent external malicious attacks and illegal intrusions) and regular data backup and recovery mechanism to ensure that data can be restored in time when it is lost or damaged.
Emergency response to data leakage: Although we have taken strict security measures, in the event of data leakage or security incidents, we will immediately activate the emergency response mechanism, promptly notify affected users, and report to the regulatory authorities in accordance with relevant laws and regulations. We will take all measures to mitigate the impact of data leakage, including but not limited to investigating the cause of the incident, strengthening security protection measures, and assisting users in taking necessary protection measures.
V. Information Sharing
Third-party service providers: In order to provide complete shopping services, we may share some of your personal information with third-party service providers, including but not limited to payment institutions (for processing order payments), logistics distribution companies (for arranging product delivery), data analysis companies (for data analysis and personalized recommendations), customer service outsourcing companies (for handling customer inquiries and complaints), etc. When sharing information with third parties, we will strictly review their privacy protection policies and security measures to ensure that they meet our requirements, and only authorize them to use your information within the necessary scope, and require them to keep your information confidential.
Legal requirements and compliance: In some cases, we may disclose your personal information to relevant departments or institutions in accordance with the requirements of laws and regulations or the instructions of government regulators, such as in cases involving legal proceedings, tax audits, law enforcement investigations, etc. We will do our best to protect your privacy rights and interests within the scope permitted by law, and ensure the legality and necessity of information disclosure.
Business transfer and merger: If we are involved in business transfer, merger, reorganization or bankruptcy liquidation, your personal information may be transferred to the relevant third party as part of the assets. In this case, we will notify you in advance and ensure that the recipient continues to comply with the provisions of this privacy policy and properly protect and handle your information.
VI. Your Rights
Access and Inquiry: You have the right to access your personal information on our website at any time and understand how we collect, use and store your information. You can log in to your account and view relevant information in the profile settings or order history page, or contact our customer service team to request a copy of your personal information.
Correction and Update: If you find that your personal information is wrong, inaccurate or needs to be updated, you have the right to modify it in the account settings yourself, or contact our customer service team and provide relevant supporting materials. We will assist you in correcting and updating your information in a timely manner.
Deletion and Cancellation: You have the right to request us to delete your personal information. In compliance with relevant laws and regulations, we will delete your information in a timely manner after receiving your request. You can also choose to cancel your account. After cancellation, we will delete your account information and all personal information related to it, except for information that is otherwise provided by laws and regulations or that needs to be retained to fulfill necessary business obligations such as order processing and after-sales service.
Restriction of Processing and Objection: In some cases, you can ask us to limit the processing of your personal information, or object to our use of your information for specific purposes, such as for personalized recommendations or marketing purposes. You can make your request by contacting our customer service team, and we will evaluate and handle it according to the specific circumstances.
Data portability: You have the right to request that we export the personal information you provide to us in a structured, commonly used format so that you can transfer it to other service providers or for other purposes. We will respond to your request for data portability within a reasonable time and provide a copy of the corresponding information.
VII. Policy Updates
We will review and update this Privacy Policy regularly based on business development, changes in laws and regulations, and technological innovations. We will post an updated version of the Privacy Policy on the website and indicate the update date. If you continue to use our website services after the policy is updated, you agree to be bound by the updated Privacy Policy. We recommend that you review this Privacy Policy regularly to learn about our latest measures and regulations on privacy protection.
VIII. Contact Us
If you have any questions, comments or suggestions about this Privacy Policy, or need to exercise your personal privacy rights, please feel free to contact us through the following methods:
Email: laureqeller@gmail.com
We will serve you wholeheartedly and strive to resolve any questions and concerns you have about privacy to ensure that your shopping experience on our overseas shopping website is safe, convenient and secure.